Services – Support and Maintenance
All SatStream supplied networks are delivered with Advanced Support and on-going Maintenance Services.
All of SatStream Service Staff are qualified technicians who have a proven track record and certified training on the equipment being monitored.
SatStream has consistently demonstrated that we can rise to the challenge of commissioning rapidly changing communications and IT services, always delivering innovative total solutions to match our customer service requirements.
SatStream provides 24 x 7 Advanced Support which automatically sends replacement equipment by first available courier to site, together with the appropriate local work teams, to rectify any identified outage in the field. The ensure that we always have remote access to our Clients network, the SatStream monitoring network is connected by a Customer supplier VLAN and a SatStream supplied Dial-In Modem.
The SatStream Service Team has systems in place to monitor and adjust if necessary a full range of communication services, such as:
- Commercial Satellite Networks
- Microwave Radio Back Haul Networks
- On-Site WiFi Telephony coverage networks
- Coaxial Cable Pay-TV and VoD entertainment systems
- Customer VHF and UHF mobile radio networks and
- Optic Fibre Terminations.
These are just some of the services that SatStream can now provide.
SatStream is committed to the provision of a high quality service and support, using state-of-the-art technologies and systems as required to ensure our success.